Why Choose Telesec?
Telesec representatives always answer your calls,
we never outsource to another facility or country
All of our representatives work in our office environment,
we do not work from home
Telesec is a hands-on, owner-operated company,
ensuring you the best possible care
We're here 24/7 to answer your calls,
we never leave the phone lines unoccupied
HOW TELESEC WORKS
Telesec has been providing answering services since 1968 with a manual cord board switchboard. Today, we now utilize computerized systems while continuing to offer the same small business atmosphere and personal touch.
We offer spacious work stations for our operators to help eliminate most of the background noises one might hear in a call center. Our staff is equipped with the latest technology to give our clients the same features and reliability that larger companies provide while maintaining the personal aspects you receive in a smaller company.
Our operators are hand picked, tested for spelling and grammar, and are paid fair wages with benefits. Joyce supervises all activity to ensure that you receive the best services possible. We operate from a diverse community, and we also offer interpretation services for our accounts, allowing you to expand your customer base. Our operators are trained by Joyce and the other staff in management to be courteous and accurate. We also allow you to give us specific requirements on how to handle your calls. We are able to accommodate the smallest of home-based businesses to the larger companies that require very specialized care.
History of Telesec
Telesec was originally owned and operated by Rita Sanford/Osejo in 1968. Originally located at 259 Percy Avenue in Yuba City (which no longer exists because of expansion in the downtown Yuba City area), services were operated from a switchboard manufactured by Pacific Bell in 1940, which was quite a treat to operate. Because there were no technicians available in the area to service such old equipment and the cost of moving the old cord board switchboard was so high, there was no option to move the equipment. Rita sold Telesec to Joyce Stricker in December of 1999. Joyce had already worked as an operator and had been promoted to Manager, a position which she held for 6 years. The business was located in the heart of a new construction zone when Joyce bought it, so she decided to upgrade the system to a computerized switchboard and move the business to its new location at 440 N. Palora.
Telesec was operated from that building for 5 years, but was eventually relocated again to its current location at 1290 Lincoln Rd Suite 4 in Yuba City. It was again decided that the computer systems should be upgraded again to follow the increasing development of technology. A carefully planned upgrade that left no downtime along with the installation of a new T-1 line to provide crystal clear sound quality completed the move on September 15, 2004.
Back-up units and automatic generators have since been installed in this location so that your business doesn't have to stop because the rest of the city is without power. Our operators are dedicated to serving the public and giving you the best possible service.
In January of 2010, we expanded our office, adding additional workstations. This expansion has allowed us to employ more operators and answer more calls from companies nationwide.
"The Red Cross in Yuba City can always count on Telesec Operators to find one of our staff or volunteers to assist those in need during our "off" hours.
It makes me gleam with pride to tell the community that we have Telesec as our answering service."
Martha Griese, CEO
"Telesec is an asset to our community. The staff is professional, friendly, eager to help and efficient in the performance of their jobs."
Vicki, Office Manager
Dr. Schiro's Office
"Just a line to thank you for the courteous, professional service that we receive from Telesec. Our phones are answered promptly and always with a cheerful voice. Our customers have commented that their calls are transferred quickly and that the operators are professional and friendly. Thank you again for being such a great part of our successful business."
Terrie, Office Manager
Team Casing Inc.
"The heart of our business is calls, and with Telesec we don't miss any. The staff is professional, cautious and accurate. They're on the job for us 24/7 - we couldn't operate without them. Thank you so much."
Gary and Kathy - Debug Termite and Pest Control
P.S. You ladies are the greatest.
"A message received recently proved to us that the operators aren't just answering our phones, but really listening to our customers. Angela's notes on one particular call showed her concern and ability to think on her feet. All the gals at Telesec are great! The percentage of callers leaving messages increased when we switched to Telesec."
From the Law Office of Brenda Smith
"Telesec Answering Service gives me the greatest return on investment of all the services that my company uses. No missed calls, no hang-ups on the answering machine and better service for our clients 24/7."
Valley Wide Properties
"We contracted with Telesec several years ago to allow our customers to contact us after hours and on weekends. Our company has fire fighting contracts and time is of the essence when they call for a dispatch. At the time of our original contract, we specified what calls should be put through to our staff and the priority of each. The staff at Telesec have this information in their system, so any operator can read and understand the individual clients' needs. This is a very valuable tool Telesec has to offer their clients.
Their staff is very professional and accurate. They are extremely adept at screening. If a second thought is given about whether or not to forward a call, you will receive a call just to check to see if their hunch is right. When given specific instructions regarding someone who may be calling you can count on your instructions to be followed to the letter.
I talk to the staff at Telesec all hours of the day and night, weekend, holidays, rather than feeling "Oh great the answering service is calling" when I see the number I know I will be greeted with a happy person on the other end of the line, usually sporting a great sense of humor as well.
If you are looking for a professional, accurate messaging service, you have come to the right place."