Frequently Asked Questions
Your most popular questions answered here! If you have other questions that are not outlined below or you would like further clarification, please contact us.
Most accounts are active, with messaging capability, within 1 business day. Full customization is typically completed within 1 to 2 business days from receipt of your instructions and contact lists.
All of our operators are located locally in our facility in Yuba City, California and we do not outsource to overseas call centers.
No, you can cancel at any time.
Our phone lines are staff 24 hours a day, 7 days a week, 365 days of the year. We're always here so you don't have to worry about a missed call.
There are several options that phone carriers provide for you to forward your calls to Telesec. The most common is the manual call forwarding feature. Manual call forwarding requires you to select the line you want to forward and dial an access code followed by the number to which you wish to forward. Check with your provider to find out what your forwarding options are with regard to forwarding to an answering service.
No! Many of our competitors use this deceptive tactic to make their services look more reasonable than they really are. You'll never be charged any holiday or other hidden fees with Telesec; your bill will always be in the amount you expect it to be.
Of course! With our flexible plans, we're able to accommodate many different action plans when receive calls, including directly patching the caller to you when you're available. Please note that there is an extra fee for call patching, which can be found on our rates & plans page.
The only fees you will have to pay are your monthly plan fee, which you can choose when you sign up, and the fee to transmit messages to you, whether it is a live patch or a message delivered by e-mail, fax, or another means. These fees are outlined on our rates & plans page. We have no other hidden fees. That means NO setup fees, NO holiday fees, and NO maintenance fees.
Yes, our answering service takes privacy very seriously. All employees sign a confidentiality agreement which remains in effect indefinitely. Our call center utilizes the highest data encryption and firewall technologies to insure the integrity and security of our network. We are HIPAA compliant, employing the highest standard of customer data and information protection. Clients can rest assured that information is safe and secure.
Medical practices are auditing nearly every aspect of their operations to ensure HIPAA compliance regarding the security of protected health information (PHI). We are represented by Hartley and Associates. When serving the medical community, we must leverage best practices and technology to ensure that our messaging protocols withstand HIPAA compliance scrutiny. At Hartley and Associates, their staff and office are HIPAA trained and compliant. In addition their technology offers HIPAA compliant text messaging to ensure confidential information remains confidential.